At Maximas Shop, we take pride in delivering premium perennials and gardening solutions to our global community of plant enthusiasts. While we strive for perfection in every shipment, we understand that sometimes adjustments may be needed. Our returns policy reflects our commitment to your gardening success while protecting our delicate plant specimens.

Our Return Philosophy

As horticultural specialists, we handle each return with the same care we give our rare perennials. Our policy is designed to be:

  • Gardener-Centric: Simple processes for our global clientele
  • Plant-Protective: Special considerations for live specimens
  • Quality-Focused: Ensuring you receive only the finest gardening products

Important Note on Live Plants

Due to the perishable nature of our botanical collections, live plants (including all menu categories like Actaea, Agastache, Allium, etc.) cannot be returned unless they arrive damaged or incorrect. Please inspect all plants immediately upon delivery and contact us within 48 hours for damaged items.

Eligible Items for Return

We gladly accept returns within 15 days of delivery for:

  • Non-perishable gardening accessories (e.g., Berry Boxes)
  • Unopened plant care products
  • Undamaged antique gardening tools
  • Items in original packaging with tags attached

Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • Photos of the item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Maximas Shop Team,

I would like to request a return/exchange for my order #[Your Order Number]. The item(s) I wish to return are:

– [Product Name] (Quantity: X)

Reason for return: [Please specify]

Attached are photos showing the condition of the item(s). I would prefer: [Refund/Exchange for [Product Name]].

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our plant specialists will review your request within 2 business days and email:

  • Return authorization (if approved)
  • Shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Please package items securely and include:

  • The original packing slip
  • Return authorization number (provided by our team)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Appearance: May take 7-10 business days to reflect in your account

For exchanges, we’ll ship your new item once the return is processed, using your preferred shipping method.

Special Considerations

Our global gardening community deserves special attention:

  • International Returns: Contact us before shipping as customs forms must be completed properly for plant-related items
  • Damaged in Transit: We’ll replace or refund any items damaged during shipping – no return required
  • Wrong Items: We’ll arrange prepaid return shipping for incorrectly sent items

Contact Our Gardening Specialists

For any return-related questions about your botanical purchases:

Maximas Shop
5470 Atlanta Highway
Montgomery, US 36109
Email: [email protected]
Phone: (555) 123-4567

We appreciate your trust in Maximas Shop for your gardening needs. Our returns policy grows and evolves along with our nursery – check back periodically for updates.