Welcome to Maximas Shop’s FAQ section! We’ve compiled answers to common questions about our premium plants, shipping policies, and gardening solutions to help you shop with confidence.

About Our Products

What types of plants does Maximas Shop specialize in?
We specialize in premium perennials including Actaea, Agastache, Allium, Amsonia, and many more. Our collection focuses on quality specimens for discerning gardeners, along with organic pest control solutions and unique gardening accessories.
How are your plants prepared for shipping?
Each plant receives expert packaging with climate-appropriate protection. Our horticulture team carefully prepares every order to ensure your plants arrive in excellent condition, using specialized materials to safeguard delicate specimens during transit.
What should I do when my plants arrive?
Your plants may appear slightly stressed from travel – this is normal! Water them thoroughly upon arrival, keep in partial shade for 2-3 days, and consult the included care guide for species-specific instructions to help them thrive.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Can I modify my order after placing it?
We process orders quickly to ensure fresh delivery. Please contact us immediately at [email protected] if you need to make changes – we’ll do our best to accommodate your request if your order hasn’t yet been prepared for shipping.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
• Standard Shipping ($12.95 flat rate): Via DHL/FedEx, delivered in 10-15 days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
We take 1-2 business days to carefully prepare your order. During peak seasons (spring/fall), please allow up to 3 business days as we give each plant individual attention before dispatch.
Do you ship internationally?
Yes! We ship globally from our Montgomery nursery, except to parts of Asia (due to agricultural restrictions) and certain remote islands/territories. International customers may be responsible for customs fees.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Our transparent tracking system lets you monitor your package’s journey every step of the way.

Returns & Exchanges

What is your return policy?
We stand behind our plants with a 15-day return policy from delivery date. If any plant arrives damaged or doesn’t meet your expectations, please contact our customer care team at [email protected] with photos of the issue.
Who pays for return shipping?
For damaged or incorrect items, we’ll provide a prepaid return label. For other returns, customers are responsible for return shipping costs unless otherwise arranged.
Can I exchange a plant for a different variety?
Yes! Contact us within 15 days of receipt, and we’ll help arrange an exchange, subject to availability. Standard shipping fees apply for exchanges.

Customer Support

How can I contact customer service?
Our horticulture team is happy to help! Email us at [email protected] or call (555) 123-4567 during business hours (9am-5pm EST, Monday-Friday).
What should I do if my plants arrive in poor condition?
While we take every precaution, sometimes plants experience transit stress. If your plants arrive severely damaged, please contact us immediately with photos. We’ll work quickly to resolve the issue, whether through replacement, credit, or refund.

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control. We appreciate your understanding and patience.